Dialogue (clear and simple descriptions, appropriate level of detail for the task)

1. DCSS receives the Interface error case from AZTEC and IV-E to ATLAS, see below
2. TPEP
3. CHILD/CP SAME HLCI
4. GRANT DIVERSION
5. TRIBAL TANF
6. DATA MISMATCH
7. CP & CHILD CODED INCORRECTLY
8. SNAP ERROR COMPLIANCE NOT REQUIRED
9. CP RECEIVING SSI
10. IV-E PATERNITY NOT ESTABLISHED
11. IV-E PATERNITY NOT VERIFIABLE
12. IV-E CASE SET UP IN ERROR

1. The case manager documents the case with M9813 “Case should be closed” indicating the reason for the 04 closure request.
2. In addition, if closure is for the reason that the custodial parent is receiving social security benefits ( SSI) the case manager shall enter the CAAL code PI050

1. The case manager sends an email to the designated Regional Liaison and enters into the subject line: 04A Closure Request and (ATLAS No) to the following:
2. East Valley: Sherrilynn Henderson (Chandler) and Nathan Wasmundt (Mesa)
3. North Valley: Emily Cantelme (Intake), Aida Munoz (P&E)
4. South Valley: Elizabeth Mangis (SVO), Theresa Wixon (Avondale)
5. SBOS:
6. Cheryl Shetterly: Pima County
7. Dean Coates: Graham, Greenlee, Gila, Cochise, and Santa Cruz
8. NBOS:
9. Kim Baker, Coconino, Apache, Navajo, Mohave, La Paz, Yavapai
10. Bertha Castro, Pinal and Yuma

1. The regional liaison receives the email from the case manager and reviews for the appropriate CAAL codes to close the case.
2. Check PI050 for accuracy if reviewing for SSI closure (Social Security Income).
3. Check M9813 for accuracy

1. The regional liaison determines that the request is incorrect.
2. Respond to the original email request to inform the case manager that the request was rejected and if appropriate enter the M9814, Case should not be closed. It should also be reviewed further for correction. See step 1 for re-submitting the request.

1. The regional liaison makes the determination that the request is correct and enters the correct M CAAL Code. See codes below:
2. M9040 TPEP
3. M9041 Child and CP same HLCI
4. M9042 Grant Diversion
5. M9045 Tribal TANF
6. M9046 IV-A DATA MISMATCH
7. M9047 CP AND CHILD CODED INCORRECTLY
8. M9048 SNAP ERROR
9. M9049 CP ON SSI
10. M9051 IV-E PATERNITY NOT ESTABLISHED
11. M9052 IV-E PATERNITY NOT VERIFIABLE
12. M9053 IV-E CASE SET UP IN ERROR

1. The regional liaison will close the case on CAST Screen
2. On the CAST Screen,
3. In the Closure Date: Reas: Enter 04A

1. Regional liaison will respond to the original email request to inform the case manager that the request is approved .

1. The case manager will email AZTEC at FAAPOLDCSE, with the closure reason and copy the regional liaison. (If an email to FAA hasn’t been previously completed)